Sami Collection is committed to customer satisfaction and has been serving customers for over ten years through its online store at https://www.samicollection.com. This Return and Refund Policy explains the conditions under which products may be returned or exchanged and how refunds are processed. By placing an order on our website, you agree to the terms outlined in this policy.

Customers may request a return or exchange if the product received is damaged, defective, incorrect, or significantly different from the description displayed on the website. Any such request must be reported to Sami Collection within 7 days of receiving the order. Requests made after this period may not be accepted.

To be eligible for a return or exchange, the product must be unused, unwashed, and in its original condition, with all original tags, packaging, and accessories intact. Products showing signs of use, alteration, or damage caused by the customer will not be eligible for return or refund.

Certain items may not be eligible for return or exchange due to hygiene or customization reasons. These may include, but are not limited to, innerwear, customized or made-to-order products, accessories, or items clearly marked as non-returnable at the time of purchase.

Customers are required to provide proof of purchase, such as an order number or invoice, when requesting a return or refund. Once the return request is approved, customers will receive instructions regarding the return process. Items sent back without prior approval may not be accepted.

Shipping charges are generally non-refundable. In cases where a return is approved due to an error on our part, such as a wrong or defective item, Sami Collection may cover or reimburse the return shipping cost. For all other returns, the customer is responsible for return shipping expenses.

Refunds are processed after the returned item has been received and inspected by our team. If approved, refunds will be issued to the original method of payment or as store credit, depending on the payment method used and company discretion. Processing time for refunds may vary and typically takes 7 to 14 business days after approval.

In the case of cash-on-delivery orders, refunds may be issued through bank transfer or store credit, as agreed upon with the customer. Sami Collection is not responsible for delays caused by banks, payment gateways, or courier services.

If an exchange is requested and the desired replacement item is unavailable, the customer may choose between a refund or store credit of equal value. Price differences, if any, may be adjusted accordingly.

Orders that are refused at the time of delivery without valid reason or returned due to incorrect address or customer unavailability may not be eligible for a refund. Any shipping or handling charges incurred in such cases may be deducted from the refund amount.

Sami Collection reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy or in cases of suspected misuse or abuse of the return process.

This Return and Refund Policy may be updated from time to time without prior notice. Any changes will be effective immediately upon posting on the website, and continued use of the website constitutes acceptance of the updated policy.

For any questions, concerns, or return requests, customers may contact Sami Collection through https://www.samicollection.com or by email at info@samicollection.com.